3DWorksPrints FAQ – Complete Guide to 3D Printing & Orders
Want to order a 3D printed part or understand how 3DWorksPrints works? Here is our official guide: delivery times, manufacturing, secure payment, returns, and how our partner workshop network operates.
How to order a 3D printed part on 3DWorksPrints?
Quick answer: Choose a product or submit a quote request, validate the options (material, dimensions, color), then pay online securely.
You can:
- Order an already listed product
- Submit a custom quote request
- Track your order from your customer area
Manufacturing is carried out by a partner workshop specialized in additive manufacturing.
What are the manufacturing times for 3D printing?
Quick answer: On average between 3 and 10 business days depending on complexity and material.
Delivery times depend on:
- The volume of the part
- The chosen material (PLA, PETG, ABS, resin, TPU, etc.)
- Production workload
The estimated deadline is indicated before payment validation.
How does secure payment work?
Quick answer: Payments are processed via Stripe (Stripe Connect) with secure encryption.
✔ Credit card ✔ SSL secure payment ✔ Banking data not stored The platform automatically deducts its commission, then the balance is transferred to the partner workshop.
Can I request a quote for a custom project?
Yes. You can send your STL, STEP, or 3MF file via the Quote Request page.
Our network of workshops analyzes your project and proposes a suitable price based on:
- Printing time
- Material
- Finishes
- Technical tolerances
What materials are available?
Quick answer: PLA, PETG, ABS, technical resins, flexible TPU, and composites.
Each material has specific properties:
- PLA: simple, economical, decorative use
- PETG: robust and moisture-resistant
- ABS: superior mechanical resistance
- Resin: high precision
- TPU: flexible
How do I track my order?
Once shipped, a tracking number is sent by email. You can check the progress from your customer area.
What to do in case of a problem or dispute?
Quick answer: Contact support via the Contact page.
Please provide:
- Order number
- Precise description of the issue
- Photos if necessary
Are the parts suitable for industrial use?
Yes, certain parts can be used for prototyping, tooling, technical parts, or small series production.
See our Industrial Solutions page for more information.
Is 3DWorksPrints responsible for manufacturing?
3DWorksPrints acts as an intermediary platform. Manufacturing is carried out by the selected partner workshop.
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